At Modern Lighting, we strive to ensure that you’re completely satisfied with your purchase. If for any reason you’re not, we offer a hassle-free return process within 7 days of receiving your order. We encourage you to inspect your products as soon as they arrive to make sure they meet your expectations.
Important Conditions for Returns:
- Original Packaging Required: Please keep the original manufacturer’s boxes and packaging. Returns are accepted only if the item is in its original packaging and unused condition.
- Return Merchandise Authorization (RMA): Before returning any item, you must contact us to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA cannot be accepted.
- 7-Day Return Window: Products may be returned within 7 days of receipt. Returns requested after 7 days, or without an RMA, will be refused.
- Condition of Returned Items: Returned items must be brand new, never used or installed, and in perfect condition with all original packaging intact.
- Restocking Fees: A restocking fee of up to 50% of the purchase price will apply. Restocking fees vary by manufacturer, so please contact us with any questions. Note: Custom items and items priced over $500 are non-returnable.
- Return Shipping Costs: Customers are responsible for all return shipping fees.
- Non-Refundable Charges: Original shipping and processing charges are non-refundable.
How to Return Your Purchase: Returning an item is simple. Just contact our customer service team to obtain an RMA, and we’ll guide you through the return process. Once you have your RMA, you’ll receive detailed instructions for sending your item back. If you have any questions, please reach out to us—we’re here to make the process as smooth as possible.
Your satisfaction is our priority, and we’re here to help with any concerns. Thank you for choosing Modern Lighting!